QuickText powers World’s Largest Yacht Charter Company
QuickText, the leading instant customer engagement platform for the hotel industry is expanding its reach to the refined world of yacht chartering and brokering.
People organizing a fabulous vacation using the Windward Islands web site can now communicate with the company using their preferred instant messaging platform: Chat, SMS, Messenger, Viber, Telegram, weChat etc…
“Our clients are all international VIPs, they need an instant answer when they ask for the availability of a specific boat in Florida or in Croatia” Said Daniel Doppler, CEO of Windward Island Company. “QuickText enable us to communicate on their preferred channel and offer a perfect experience for booking the right boat at the right marina for the right time”.
It is when the yacht is at sea that Instant communication becomes vital to assist clients and crew. “During the cruise, QuickText delivers automated and segmented messages about weather conditions, booking restaurants or ordering food delivery at the port of call. Email just cannot compete anymore…” says Doppler.
Best of all, the platform was integrated into Windward Islands CRM. “Instant message communications are stored and associated with client profiles which allows us to replay their experience with our services and improve where needed”